5 solid reasons for having standard operating procedures (SOPs)
Try and picture a world where operating procedures don't exist. A world where car manufacturers don't have standardized procedures for quality assurance and maintenance crews don't follow strict checklists when inspecting an aircraft. You wouldn't want to ride that car, nor be a passenger on that plane, right? Yet this is the reality of many organizations - either completely lacking SOPs or completely ignoring them due to their outdated nature. The results inconsistent SOPs range from inefficiency to lost profit, all the way to injury and even death.
Without doubt, one of the simplest ways to streamline your business is having Standard Operating Procedures (SOP) in place. Organizations seeking to optimize their day-to-day business activities use SOPs to create consistency in how processes and tasks are performed. They consist of clearly documented, step-by-step procedures and checklists that are easy for employees to follow and greatly reduce the chances of mistakes.
In this blog post, we outlined five solid reasons of why your business should have a set of well managed Standard Operating Procedures.
#1: Ensure consistency and standardized processes
SOPs provide much needed consistency across your company, ensuring that the tasks which keep your organization running effectively are done the way you want them to be done. SOPs makes it easy to find out what policies and procedures are in place to handle repetitive business scenarios or tasks and standardizes many crucial processes. Through a standard routine, employees enjoy more predictability in their work environment and can sharpen their skills on each task to raise their overall performance.
#2: Ease in replication & organized growth
As your organization grows, you may decide to set up different locations where employees will replicate the various work processes. Having SOPs makes it easy to replicate processes across your organization. Employees at each location can use the same operating manual to identify how to perform a standard procedure. You can also track the productivity of each site based on the levels of performance for each standard operating procedure.
#3: Reduce the learning curve for new employees & facilitate increased productivity
For on-boarding employees, a well-written SOP is crucial in order to quickly grasp how things work in your organization. By referring to the SOP for a particular procedure, your new employee will know exactly how to perform the assigned task, without having to ask you about it. Additionally, people that have a clear understanding of what is expected of them are more productive and more likely to achieve peak performance. SOPs significantly increase productivity by ensuring that certain tasks that need to be done on a daily basis are well-documented.
#4: Delegate tasks & ensure business continuity
When a key staff member is not available for whatever reason, work does not have to stand still. By referring to the SOP someone else can take over the urgent tasks. A good SOP will include an organizational chart of the business, as well as a short job description and contact details for each staff member. If you need to delegate a certain task, you can see at a glance who will be able to help or advise you.
#5: Improve performance management
How can you hold employees accountable for tasks and processes that aren’t documented? Without SOPs, job performance often becomes a matter of opinion. With SOPs, managers can clearly identify employee successes and communicate deficiencies during quarterly or annual performance reviews.
Need help managing your SOPs within OpenText Content Server? Then you're in the right place. ProjectVault provides Content Server extensions designed to help business better manage their business correspondence and documentation. Give us a call today and we will explain more.